Privacy Policy

Last updated: 17 October 2026

1. Who we are

This website is operated by FANIX LIMITED, a private limited company registered in England and Wales (company number 17451585). Our registered office is Flat 4 Louis Court, South Road, Smethwick, B67 7BT, United Kingdom.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, FANIX LIMITED is the data controller for personal information collected through this website. You can contact us about privacy at Fanixlimited@gmail.com or on +44 7473 953783.

2. Information we collect

We collect only the information needed to respond to you and provide our services:

• Enquiry information you submit through our contact form: your name, business name, email address, phone number, the service you are interested in, your approximate budget and your project description.
• Correspondence when you email or call us, including the content of those communications.
• Project information you share with us if you become a client, such as content, requirements and account details needed to deliver the work.
• Technical information such as IP address and browser type, which is processed by our hosting provider in server logs for security and to keep the website running.

3. How we use your information

• To respond to your enquiry and provide quotes.
• To plan, deliver and support projects we carry out for you.
• To manage our business relationship, including invoicing and record keeping.
• To protect the website against spam, abuse and security threats.
• To meet our legal and regulatory obligations.

We do not sell your personal information, and we do not use it for unsolicited marketing.

4. Lawful bases for processing

• Contract: where processing is necessary to provide a quote at your request or to perform a contract with you.
• Legitimate interests: to respond to general enquiries, run our business and keep our website secure.
• Legal obligation: where we must keep records, for example for tax and accounting purposes.

5. Sharing your information

We share personal information only with trusted service providers who help us operate, such as website hosting, email delivery and accounting providers. They process data on our behalf and under appropriate data protection terms. We may also disclose information where required by law.

Some providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

6. How long we keep information

We keep enquiry information for as long as needed to respond and follow up, and for no longer than 24 months if you do not become a client. Client and financial records are kept for as long as required by law, typically six years after the end of the financial year they relate to.

7. Your rights

Under UK data protection law, you have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to erase your information;
• ask us to restrict or object to processing;
• request a copy of your information in a portable format.

To exercise any of these rights, email Fanixlimited@gmail.com. We will respond within one month.

8. Security

We use appropriate technical and organisational measures to protect personal information, including encrypted (HTTPS) connections and access controls. No method of transmission over the internet is completely secure, but we work to protect the information you share with us.

9. Cookies

For information about cookies, please see our Cookie Policy.

10. Complaints

If you have concerns about how we handle your information, please contact us first so we can try to resolve them. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.